Shop Policies


Payments are collected safely and securely via PayPal.  If you would rather order offline and pay by cheque please contact


All items are posted out by Royal Mail and are fully insured.


  • Returns are acceptable within 14 days of purchase, providing the item as not been worn or damaged.

  • Where a product has been made to measure, i.e. all rings, unless faulty we are unable to offer a refund.


  • We will repair/replace/refund items which are found to be faulty.

  • Repairs for items broken through customer wear & tear are available, prices will be agreed before work commences.


  • All finishes (plating/polishing/oxidising etc) are temporary, and will dull through wearing.  The rate at which finishes diminish is dependent upon wear.

  • Items where finishes dull over time fall under ‘customer wear & tear’ and are not available for return.  Refinishing is available, prices vary depending on item.

  • Chargeable repairs are to be paid for by the customer.


  • When jewellery is not being worn store in tissue paper, a soft cloth or jewellery pouch

  • Do not wear whilst washing up, cleaning or using chemicals

  • Chemicals contained in perfumes, deodorants, hair & beauty products may damage or discolour your jewellery

  • Gold plated items will fade over time but can be re-plated to return it to its former glory!

  • To clean plated items, gently rub with a soft cloth or clean in a mild solution of soapy water.

  • To clean silver, use a polishing cloth, mild soapy water and a soft toothbrush or a jewellery dip

  • If using a jewellery dip always follow manufacturer’s instructions.  Do not submerge jewellery containing pearls as they will get damaged.

Copyright © 2018 Sarah Brown Jewellery. All Rights Reserved | Designed by Lynsay O'Connor.